When employees complain about working conditions and employers are unsure about how to handle the complaint, the matter can easily escalate into a grievance that could result in a claim to an employment tribunal. It is important to know why and how to deal with employees when they come forward with what they perceive to be a problem. The BeRightHR Toolkit in Managing Grievances can help employers to be more empowered and where possible to handle these matters informally.

If matters are handled early and are recorded to provide a paper trail, there is less likelihood that it will escalate. The BeRightHR toolkit in Managing Grievances has easy to follow Guidelines, prepared forms to record the right information and prepared template letters to make handling the matter so much easier.

The recent introduction of the Equality Act in October 2010 has placed additional responsibility on employers to avoid any discriminatory practices that could disadvantage a diverse workforce. This comprehensive toolkit alerts employers to the areas that must be considered to avoid discrimination and provides a step-by-step guide to how formal complaints should be handled.

Toolkits Requirements

• Toolkits contain words template files (.dotx) it need Microsoft Words 2007 or above to able to use the template.
• Recommended internet browsers are FireFox, IE7 or above, Google Chrome.

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